Question 1

Within how much time should I expect the smiles.ai team to get in touch with me after I post a query?

Accepted Answer

You will get an instant confirmation via WhatsApp and a call within 24 hours of raising a query. Alternatively, you can call 501809155.

Question 2

Are all your dentists experts?

Accepted Answer

Yes, all treatments are delivered by Dentists who are Masters of Dental Surgery in their respective fields and have years of experience.

Question 3

Are you more popular for aligners or regular dental services as well?

Accepted Answer

We are very popular for our aligner kits but we are also launching a wide range of services such as implants, veneers, root canals, extractions, and fillings in UAE soon.

Question 4

Can I choose the dentist I want the treatment from?

Accepted Answer

Sure, you may. Though you will be assigned the best dentist for your requirement based on their specialization. You can choose to go ahead with the same dentist if you like.

Question 5

Will I get the same doctor each time I visit?

Accepted Answer

Normally a dentist is assigned to your case from beginning to the end, but if you require any specialized treatment, you may be required to see a different specialist.

Question 6

How are you able to provide a cost lower than other dental clinics?

Accepted Answer

This is because we do not charge high referral commissions to get you the right specialist. Apart from that, we source all our equipment directly from authentic importers and manufacturers helping us control costs without any compromise on quality.

Question 7

Is the first consultation always free?

Accepted Answer

Yes, at Smiles.ai your first interaction with us is free.

Question 8

Do you have same-day appointments? If not how long does one have to wait to get an appointment?

Accepted Answer

Yes, we do have the option of same-day appointments though this may not be temporarily available due to the pandemic. In that case, you will be intimated of your appointment - it should not take more than 24 hours for a clinic appointment.

Question 9

Is digital/remote treatment as effective as when one physically visits a dentist?

Accepted Answer

Yes, absolutely, if your case is special or requires a visit we will intimate you of the same.

Question 10

What type of technology do you use?

Accepted Answer

A technologically advanced company, Smiles.ai uses the latest AI Technology & 3D Printing.

Question 11

Will I get the same service across clinics?

Accepted Answer

Yes, we offer a standardized experience and a feel-good factor across all clinics. We adhere to the highest quality protocols, 100% sterilization, and best-in-class technology in each Smiles.ai clinic.

Question 12

If I make one appointment at a particular location, can my follow-up appointment be at a different Smiles.ai location?

Accepted Answer

Yes, this should not be an issue at all.

Question 13

Where can I express my grievance if I am not satisfied?

Accepted Answer

You can reach out to the clinic directly, call us on 501809155, or WhatsApp us on 501809155. Every customer is our priority and we will offer a quick resolution to your concern.

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